Frequently Asked Questions
Everything you need to know about your Herb Pharm style journey.
What is the standard shipping timeframe for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their fashion fix sooner.
How do I initiate a return or exchange?
We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached. Simply visit our online portal to print your prepaid return label.
Are your garments ethically sourced and produced?
At Herb Pharm, we are committed to sustainability. We partner with certified factories that ensure fair wages and safe working conditions, using organic and recycled materials whenever possible.
How do I find my perfect fit?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay for a more flexible shopping experience.
How should I care for my Herb Pharm apparel?
To ensure the longevity of your pieces, we recommend following the specific care instructions on the inner label. Generally, washing in cold water and hanging to dry is best for our delicate fabrics.